Cancellation & Returns
How to cancel an order, what's eligible for return, and how refunds work once we've got your item back.
Last updated: July 17, 2026Cancelling an Order
You can cancel your order any time before it ships, at no cost. Contact us with your order number and we'll take care of it right away.
Return Eligibility
If a part isn't right for you, you can request a return within 7 days of delivery, as long as it's unused, in its original packaging, and you have your order number handy.
Non-Returnable Items
- Parts that have been installed or show signs of use
- Electrical components once installed or connected
- Custom or special-order parts
How to Request a Return or Cancellation
To cancel an order, contact us with your order number and we'll take care of it before it ships.
To request a return, go to Order History, find the delivered order, and select "Request Return / Refund" on the item - no need to contact support first. You can track the status of every request under My Returns.
Refunds
Once we've approved and received a returned item, we'll process your refund to the original payment method. You'll see the status update (and the refunded amount) on the My Returns page. Processing time can vary depending on how you paid.
Warranty Claims vs. Returns
This policy covers returns for parts that simply didn't work out. If a part is defective, that's handled under our Warranty Policy instead.
Still have questions?
Reach out and our team will get back to you directly.